Refund policy
At Premium Mart Online your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
Eligibility:
- Returns are accepted within 15 days of delivery.
- Items must be in their original condition, unused, and with all packaging, tags, and accessories.
- Some items (e.g., digital products, personalized/custom items) may not be eligible for return.
How to Initiate a Return:
- Contact our support team at support@ Premiummartonline.com with your order number and reason for return.
- We will provide a return authorization and shipping label (prepaid for most locations).
- Package the item securely and send it back.
2. Refunds
Processing:
- Once we receive your returned item, it will be inspected.
- Approved returns will be refunded within 5–10 business days.
Refund Method:
- Refunds are issued to the original payment method used for purchase.
- Shipping charges are non-refundable, except in cases of defective or incorrect items.
Partial Refunds:
- Items not in their original condition, damaged, or missing parts may be partially refunded at our discretion.
3. Exchanges
- If you received a defective or incorrect item, we will happily replace it.
- Contact us within 7 days of delivery to request an exchange.
4. Shipping Returns
- You are responsible for return shipping costs unless the item is defective or we shipped the wrong item.
- We recommend using a trackable shipping service to ensure the item reaches us safely.
5. Contact Us
If you have any questions about returns, refunds, or exchanges, please reach out:
Email: Info.premiummartonline@gmail.com
Phone: +19173528051
Live Chat: Available 9 AM – 6 PM EST, Monday–Friday